How long does it take for me to withdraw my funds?
Withdrawals process in 1 business day.
How do I deposit?
You can deposit funds into your Qume Wallet by following the instructions on the Deposits section of the Accounts page.
What is the minimum deposit amount for Fiat?
The minimum deposit amount is $100 USD for Fiat deposits.
How do I withdraw?
You can withdraw funds in the Withdrawals section of the Accounts page.
What are the withdrawal limits?
The withdrawal limit is the cost of 1 BTC per 24 hour period. If you wish to withdraw more, please contact support.
What are the withdrawal fees?
Qume does not charge a withdrawal fee. However, users must pay the blockchain fee.
What are the deposit fees?
Qume does not charge a deposit fee.
Why did my deposits not arrive?
If your deposits have not arrived within 1 business day, you may have sent them to the wrong address. TUSD/USDC network transfers will be credited to your Qume account after 25 network confirmations.
What are the accepted digital currencies?
Qume currently only accepts TUSD, USDT, USDC and Bitcoin.
How do I send digital currency to other wallets?
Qume wallets have the ability to send and receive TUSD/USDC to and from other wallets. You can withdraw your funds to other wallets by entering the recipient wallet address in the Withdraw section of the Accounts page.
How do I receive digital currency from other wallets?
You can deposit funds into your wallet by sending your funds to the wallet address that is shown in the Deposit section of the Accounts page.
Can I change my wallet address?
No, your wallet address can not be changed.
How do I get back funds that were sent to the wrong address?
Unfortunately, we are not able to retrieve funds sent to incorrect addresses. For future withdrawals and deposits, please ensure the addresses are correct.
How do I refund a digital currency transaction?
Once funds have been sent, there is no way to ‘refund’ the transaction. The recipient wallet must return the funds.